Refund & Cancellation Policy
Last updated: 10 August 2026
1. Who this applies to
This policy applies to paid subscriptions for ION AI, operated by Patel Nishant Dineshbhai, a sole proprietorship, at A 202 Shukan Status, Jantanagar, Gota, Ahmedabad, Gujarat 382481, India. Contact: hello@ionai.ca.
2. How to cancel
Cancel from your store account settings when self-serve cancellation is available, or email hello@ionai.ca from the account owner email with the subject "Cancel subscription" and your store name. We will confirm cancellation by email.
3. Effect of cancellation
After you cancel, access continues until the end of the current paid monthly period. The subscription then stops and will not renew. We do not delete your data immediately; you may request export or deletion under the Privacy Policy.
4. Refunds
Monthly fees are charged in advance. We do not provide partial-month refunds for unused days after the billing period starts. If we charge you in error (duplicate charge or charge after a confirmed cancellation effective before the renewal date), we will refund that charge in full.
5. Refund method and timing
Approved refunds are issued to the original payment method within 5–10 business days after approval, subject to your bank or card issuer. Processing times may vary.
6. Failed or disputed payments
If a renewal payment fails, we may retry and notify you. Continued non-payment may suspend the Service. For chargebacks or disputes, contact us first at hello@ionai.ca so we can resolve the billing issue directly.
7. Billing disputes
Raise billing questions within 30 days of the charge date by emailing hello@ionai.ca with the invoice or payment reference. We will investigate and respond within one business week.